Frequently asked questions

it may take 4-5 business days for your return to reach the evgothicjewelry.com return t centers. once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

do your pre-paid labels cover international returns?

regrettably, our pre-paid labels do not cover the price for international returns. to use our pre-paid labels, shipments must be sent from the united states.

evgothicjewelry.com is very sorry that your gift did not work for you. please call our customer loyalty team at 1-212-869-1010 for assistance returning the item. they will need some information in order to pull up the account that the gift was purchased on.  you will have to provide their phone number, first and last name, or email-address. any gift item being returned will be refunded to the original purchaser’s method of payment; you cannot obtain a store credit for a returned gift item. however, we can definitely process a gift exchange for you for another item. please call the evgothicjewelry.com customer loyalty team at 1-212-869-1010 for assistance. to ensure availability of your desired item, please place the item into your shopping cart. if we do not have the size and color combination available, it-will-give-you-an-error-message. in order to expedite the process for you, you can create your own account on evgothicjewelry.com. please click on the my account link at the top right of the website and begin the process. otherwise, we will be more than happy to create one for you over the phone.

evgothicjewelry.com is very sorry that your gift did not work for you. please call our customer loyalty team at 1-212-869-1010 for assistance returning the item. they will need some information in order to pull up the account that the gift was purchased on.  you will have to provide their phone number, first and last name, or email-address. any gift item being returned will be refunded to the original purchaser’s method of payment; you cannot obtain a store credit for a returned gift item. however, we can definitely process a gift exchange for you for another item. please call the evgothicjewelry.com customer loyalty team at 1-212-869-1010 for assistance. to ensure availability of your desired item, please place the item into your shopping cart. if we do not have the size and color combination available, it-will-give-you-an-error-message. in order to expedite the process for you, you can create your own account on evgothicjewelry.com. please click on the my account link at the top right of the website and begin the process. otherwise, we will be more than happy to create one for you over the phone.

if you are not 100% satisfied with your purchase from evgothicjewelry.com you can return your item(s) for a full refund within 14 days of purchase. (returns must be, in the state you received them, and in the original packaging.)did you know that returning merchandise is easy and informative?

the easiest way for you to return the merchandise within our allowed time period please let us know either by email at mailto:preciousevjewels@gmail.com through our website chat or, go to the website and click on my account at the bottom. log in to your account using your email address and password. click on the order number of the merchandise you wish to return. check the box to the left of the item(s) you wish to return and click on the return checked item box.

confirm that your refund will go back to your original form of payment. choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via usps mail. then click ‘return item(s)’ at the bottom of the page. the next page will feature a picture of the item and a stock unit quantity or squ number. if you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box. on this page is where you can view for immediate printing to display your label, click the orange link in the middle of the page that says, and “click here to view your return label for items priced over $150.00.now just print it and tape it to your shipping box with clear packing tape. if you would rather receive your label via email, simply let us know by email or phone.  we will gladly send it to you right away.  if for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. instead of choosing the option to print in the above return process, select the option to have a label mailed to you. if you select the usps ‘snail mail’ option, please allow 7-10 business days for the label to arrive. make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box.  attach the label to the sealed box.  be sure to cover any old labels with the new one, or just peel them off.  a black marker can also be used to cover any existing bar codes. you may drop off your return at any authorized ups shipping location, but please do not drop your return off at a drop box.  to find the nearest authorized shipping, location-pleasevisit:www.ups.com
it may take 4-5 business days for your return to reach the evgothicjewelry.com return center. once it is received and inspected usually within 72 hours of receipt your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account 

we greatly apologize that you are unable to see your label. in order to view your new flex label, we ask that you be logged into your evgothicjewelry.com account before trying to view it. please follow these steps and your label will appear:

log into your account with your email address and password.

navigate away from the website, to your specified email provider (i.e.      hotmail, gmail, yahoo, etc.).

open the flex label email that was generated when the return request was processed.

click on the label link!

i printed out my label and misplaced it how can i retrieve it

we are more than happy to help you print out a new label. the easiest way for you to get another pre-paid label is by logging in at evgothicjewelry.com.

go to the website and click on my account in the upper right hand corner.
log in to your account using your email address and password.
choose the order number of the merchandise you wish to return.
underneath the status and tracking column, you will see a link that says “display-your-return-label”
your label will appear for you to print.

yes! if you’re looking for the perfect gift or just doing some last minute shopping, gift certificates and gift cards are the perfect solution for you. for more on this topic contact us 

yes. we do back orders. if an item is out of stock the customer service team will notify you as soon as possible and ask if you would like a replacement item. out of stock orders will noted and you will be notified to arrange ordering the item unless a replacement item is requested.

currently, we have a ‘virtual’ catalog. in order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. will be happy to help you locate any product/item on our site.

yes! if an item you order from evgothicjewelry.com goes on sale on evgothicjewelry.com within 4 days of your original purchase, just contact us anytime during that 4-day time frame and we’ll be happy to refund the difference to your original method of payment.

yes we do! to get in contact with one of our live chat specialists, look for the live help button located on the top left hand of the page, to the right of our phone number. if you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

you can write a product review with just 5 easy steps on any product page, scroll down and on the left-hand part of the screen, underneath the ‘customer feedback section’, you will see a button titled ‘write a review of this product’.

once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. please fill in as much information as you’d like. you can also insert your name, where you live, your email address and other designerbrands that you recommend.

*please note: this section is designed around how a shoe fits. we are working on updating this section to be dynamic based on the product type. if the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.

then, click on the orange ‘submit your review’ button.

once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.

please visit our terms of use page to review the legal terms and conditions concerning your submission of reviews.

there are two quick and easy ways to unsubscribe from our mailing list.

call us at 1-212-869-1010 and one of our customer service representatives will take care of your request over the phone.

email us at preciousevjewels@gmail.com and one of our customer service representatives will unsubscribe your email address.

you are welcome to update your e-mail address by logging in to your account online. the best way to do this is to take the following steps: visit the website and click on “my account” in the upper right-hand corner of the page. log in to your account by typing your previous e-mail address and password. once logged in, click on “edit profile” towards the right-hand side of the page. type your new e-mail address on lines 3 and 4.verify your “current password” at the bottom. click “update-now “your e-mail will be updated. also, we would be happy to update your e-mail address for you over the phone. for security purposes we ask that you call the evgothicjewelry.com customer loyalty team at: 212-869-1010 to confirm your account information. upon verification, we will be glad to take care of your request immediately. please let us know if there is anything else we can help you with.

evgothicjewelry.com is very sorry that the item that you need is out of stock. underneath the size selection dropdown menu, there is a link that says “don’t see your size?” if you click on that link, you will see a popup that will let you add your email address to our notification list. when your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. the notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.

currently evgothicjewelry.com can accept international credit cards but we can only ship to an address within the united states and its territories. please note that the credit card must be issued and contain a logo from visa, mastercard, discover, or american express. on the checkout page, there will be a billing and shipping section. please do the following: for the billing information enter you street address on address line 1.enter your city, county or province, and postal code on address line 2: enter your country for the city. enter aa for the state. enter 11111 for the zip code.

for the shipping information

please enter the correct information in the appropriate field.orders placed with the use of an international credit card may take up to 72 hours to finalize prior to     shipping.  we apologize for any inconvenience this may cause.

yes at this time. at this time evgothicjewelry.com does accept cashier’s checks or money orders.

arizona, california, colorado, connecticut florida, georgia, illinois, indiana, kansas, kentucky, maryland, massachusetts, michigan, minnesota, nevada, new jersey, new york, north carolina, north dakota, ohio, pennsylvania, south carolina, tennessee, texas, virginia, washington, west virginia, and wisconsin. if you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

 

important sales tax information

we do not collect sales or use taxes in all states. for states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. your purchase is not exempt merely because it is made over the internet or by other remote means. many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. details of how to file these returns may be found at the websites of your respective taxing authorities.

oklahoma

for oklahoma purchasers, the tax may be reported and paid on the oklahoma individual income tax return [form 511] or by filing a consumer use tax return [form 21-1]. the referenced forms and corresponding instructions are available on the oklahoma tax commission website, www.tax.ok.gov.we are required to provide the notice above for oklahoma purchases based on oklahoma law (hb 2359) enacted in june 2010.

south dakota

for south dakota purchasers, the tax may be reported and paid on the south dakota use tax form.  the use tax form and corresponding instructions are available on the south dakota department of revenue website.  we are required to provide the notice above for south dakota purchases based on south dakota law (sb 146) enacted in april 2011.

vermont

for vermont purchasers, the tax may be reported and paid on the vermont use tax form.  the use tax form and corresponding instructions are available on the vermont department of taxes website.  we are required to provide the notice above for vermont purchases based on vermont law (h 436) enacted in may 2011.

yes evgothicjewelry.com understands that the safety of your personal information is extremely important to you. we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access

yes evgothicjewelry.com understands that the safety of your personal information is extremely important to you. we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access

yes! and please note: if you choose to pay by debit card, the amount you charge will be put on “hold”, meaning will not be available to you once you place your order. once your transaction is processed, the amount the transaction will be withdrawn from your account and the original “hold” will be voided.

evgothicjewelry.com-currently-accepts,visa,mastercard,discover,american express bank wires and wu.

  1. if the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
  2. we all love sending giftsto others and ourselves as much as we love receiving them. however, if you are shipping to an address other than your billing address, your order may be delayed.

we will still accept returns and process refunds in accordance to our standard policies. for details on our return policy, please click return policy 

a cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. if your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. to protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. you need to enable cookies on your browser to enjoy all the shopping features on evgothicjewelry.com. cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. if you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. you can log out by clicking on “logout” link at the top of the page.for more information about how we use cookies. our privacy policy

please double check the credit card number and expiration date on your card. also, please be aware that evgothicjewelry.com currently accepts visa, mastercard, discover, and american express for credit card payments.  

with your evgothicjewelry.com account, you will have access to the following information:

your account information

your order history

process a return

your wish list

your email subscriptions

your coupons and gift certificates

assistance:

call the evgothicjewelry.com customer loyalty team: here for you 24 hours a day-365-days-a-year:1-212-869-1010.or-email-us:preciousevjewels@gmail.com 0r chat with us here: https://tawk.to/7b26883ee0914c00c45a98997462b21695aa5932evgothicjewelry.com looks forward to helping you with your inquiry. we respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. 
connect, with live help: para asistencia en español por favor escribanos a: espanol@evgothicjewelry.com. haga click aquí para preguntas frequentes en español gracias, mistress tati. 

evgothicjewlery.com takes great pride in offering a safe and secure online shopping experience. we also respect your privacy and we’re committed to protecting it. safe  shopping guaranty shop with confidence.secure shopping protecting your personal information our privacy policy. 

is there a way i can learn moreabout evgothicjewelry 

we believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. so rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

we are committed to your complete satisfaction.

 it is our top priority.

in addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry, about evgothicjewelry.com, contact info customer testimonials

 

glossary of our terms

 

domestic and internationals hipping and returns

unlike many other websites that have special rules and lots of fine print, evgothicjewelry.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions we believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. if, for whatever reason, you’re not happy with your purchase just complete our easy self-service return process. your returns back to the warehouse are absolutely free. with our 365-day return policy, there are no special catches or exceptions.

for assistance with your return or- exchange, please see below:

call-1-212-8691010 

chat with us here: https://tawk.to/7b26883ee0914c00c45a98997462b21695aa5932

or email the loyalty team at  preciousevjewels@gmail.com.

with over 10.000 items available, evgothicjewelry.com .com offers one of the best selections anywhere online or offline. we add new styles to our site on a daily basis so that our selection is always fresh and up to date. most of our items are in-stock: if you are able to place an item in your shopping cart that means that the item is available for immediate shipment. the fulfillment rate is over 99.9% – you can feel confident that if you ordered it, you will receive it. 

thank you for your time attention and interest in us:

evgothicjewelry.com. warmest regards.

Customer service

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